How do I reach out for technical support for my Plesk license ?

As one of the authorized Plesk partner, we will be your first level of support for all technical issues on your Plesk related matters - example any infrastructure, IP blacklisting, DDOS attacks to your server and websites speed optimizations..etc are not bound to be part of the support scope. We only cover any issues that's due to an error cause by Plesk.

You will not be able to reach out to Plesk technical support directly for any support request. All your support request has to be raised to us via the support ticket request in your client area at https://cplicense.net/portal/clientarea.php

On certain support cases, we would need escalate to Plesk support for their assistance - ie due to bugs..etc

To ensure we have all the information needed to speed up the resolution on your support request, please ensure the following information are provided when you first raise your support request.

1. Provide as details as you can on the issues you are having - this include any error message, screen shot and steps to replicate the error.
2. Please provide us the details to access to your Plesk GUI Web Admin (the URL ends with :8443) including the Plesk Web Admin user. You can create a separate Plesk user at Tools & Settings > Additional Plesk Administrator users so that you are not required to reset your existing Plesk admin user upon the case is resolved. You can just delete the additional Plesk administrator user you have created.
3. Install the Plesk support extension as outlined at https://www.plesk.com/extensions/support-access/ and copy paste the information for us as part of your support ticket contents.

The recommended way is to use Option 3 by installing the support extension as the access will be automatically revoke once the issue has been resolved. In the event Option 3 is not possible and you will be providing the login information, we strongly advise to reset all the access details upon the support request is fully resolved.